How to Build a Polished and Professional IVR

What is an IVR? While the acronym may be unfamiliar, IVRs are nearly a ubiquitous part of life. IVR is short for Interactive Voice Response, and it is the automated answering service used by many businesses. While a poorly designed IVR can be frustrating, a well polished one can actually add value to the customer’s

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Multi-Tier Networks in an On-Demand Cloud

Want a customized & versatile cloud? Here at Voonami, we understand that our clients and prospective clients have a wide variety of use cases and concerns. One such case was brought to my attention in a recent conversation with a client who was expressing some frustrations over previous experiences on other cloud environments. All of their

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