Contact Us
Voonami provides trouble reporting support 24 hours a day, seven days a week through our Network Operations Center (NOC).
Voonami Data Center
510 East Technology Avenue
Bldg C, Suite 1100
Orem, UT 84097
801.995.4000
877.777.7279
Should your service be affected by a quality issue or network outage, please contact the NOC personnel at the following number:
Voonami Network Operations Center: 877-777-7279 (Option 2)
When reporting a problem, be prepared to provide the following information:
- Company Name
- Contact Name
- Contact Phone Number
- Contact Email Address
- Description of Problem
- Circuit ID or Equipment ID of Affected Service (When applicable)
- Approximate Time the Service Disruption Occurred
- Services Affected
All reported service issues will be assigned a trouble ticket number for tracking purposes. You should record this trouble ticket number before concluding your initial call to report the trouble. Also, please be aware that in some instances you may be required to perform cooperative testing in isolating the trouble.
