Contact Us
Voonami provides trouble reporting support 24 hours a day, seven days a week through our Network Operations Center (NOC).
Phone
Orem Data Center (SLC1)
510 East Technology Avenue
Bldg C, Suite 1100
Orem, UT 84097
Salt Lake City Data Center (SLC2)
Presidential Business Park
2302 South Presidents Drive, Lincoln Building
West Valley City, Utah 84120
Support Contacts
Should your service be affected by a quality issue or network outage, please contact the NOC personnel at the following number:
Voonami Network Operations Center: 877.777.7279 (Option 2)
When reporting a problem, be prepared to provide the following information:
- Company Name
- Contact Name
- Contact Phone Number
- Contact Email Address
- Description of Problem
- Circuit ID or Equipment ID of Affected Service (When applicable)
- Approximate Time the Service Disruption Occurred
- Services Affected
All reported service issues will be assigned a trouble ticket number for tracking purposes. You should record this trouble ticket number before concluding your initial call to report the trouble. Also, please be aware that in some instances you may be required to perform cooperative testing in isolating the trouble.