Voonami is always looking for talented and driven individuals to join our team. As a member of the team you will get the opportunity to work with some of the brightest and most capable individuals in the industry. We are committed to our team members, ensuring that they continue to get the latest training and certifications in their respective areas.

We currently have the following positions available.

Tier 1 Tech Support - Full Time, Part Time (all shifts available)

The Tier 1 Support Engineer at Voonami is the primary contact for our customer base. The Tier 1 Support Engineer is responsible for actively responding to phone calls, emails or other forms of communication from our customer base. The main goal, working in conjunction with our Tier 2 Support Engineers and On-Call Staff, is to quickly resolve the issue in question. Tier 1 Engineers are responsible for physical checks of the data center facility and responding to monitoring alerts.

Duties and Responsibilities

The Tier 1 Support Engineer overall responsibility is to assist customers with their problems as well as monitoring the critical environment of Voonami and its customers, also, interfacing with other teams to resolve any issues that require escalation.

Key areas of responsibility

  • Watch over entire infrastructure from the NOC
  • Ensure maximum possible service availability and performance
  • Monitoring overall and individual bandwidth traffic
  • Monitoring devices within our infrastructure and customer base
  • Provide remote hands to customers and other internal teams
  • Perform and document regular facilities checks
  • Development of knowledge and skills on systems administration and networking

Knowledge, Skills and Abilities

A Tier 1 Support Engineer has a unique blend of customer services and technical skills. They must be able to work well in a technical team environment to solve the problem at hand. Candidates for this position must be strong in the following areas:

  • Technical aptitude
  • Communications skills
  • Basic networking, hardware and data center knowledge
  • Problem solving
  • Understanding of customer needs


Ideal candidate must be self-motivated and must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. The candidate must be punctual and reliable, able to communicate well with customers and the team in order to provide a solution to the problem at hand.

  • Great customer service skills.
  • Customer service experience via phone, email, or chat strongly preferred.
  • Good general understanding of IT infrastructure and practices.
  • Good organizational skills
  • Basic Linux, Windows and Mac skills.
  • Quick to adapt to a fast pace job addressing a wide range of issues
  • Ability to travel and work at multiple data center locations
  • Ability to lift hardware equipment between 30 to 80 lbs
  • Ability to respond timely to monitoring alarms and notifications

Send us your resume to to schedule an interview.